1. Overview and core principles
At Deployxa, we aim to provide reliable, scalable, and developer-friendly cloud infrastructure. This Refund and Cancellation Policy outlines your rights and our procedures regarding subscription cancellations, prepaid credits, usage fees, and refund requests.
This policy applies to all paid services, subscriptions, and add-on resources purchased through Deployxa, whether paid via credit card, Stripe, Paystack, Bachs, or invoice.
2. How to cancel a subscription
You can cancel your paid subscription at any time without penalty or cancellation fees.
- Self-Service Cancellation: Navigate to your workspace Settings → Billing and select Cancel Plan.
- Effective Date: Cancellation takes effect at the end of your current prepaid billing cycle (monthly or annual). Your workspace retains full access to paid features and allowances until that date.
- Reversion to Free Tier: At the end of the billing period, your workspace automatically transitions to the Free plan. Your deployments will continue running as long as they stay within Free tier resource and project allowances.
3. Refund eligibility and review window
As a general rule, infrastructure and cloud compute charges are billed based on allocated server capacity and are non-refundable. However, we review refund requests in good faith under the following circumstances:
- Billing Errors or Duplicate Charges: If you believe you were charged in error, billed twice for the same billing cycle, or billed after cancelling, notify us at [email protected] within 30 days of the transaction date. Confirmed billing errors are refunded in full immediately.
- Extended Service Outages: If an extended unscheduled platform outage occurs that prevents your application from functioning, you may be eligible for service credits or partial billing adjustments as described in our Service Level Agreement.
4. Non-refundable charges
The following fees and charges are strictly non-refundable:
- Consumed Compute and Egress Overages: Bandwidth, egress data, CPU hours, and build minutes actually consumed by your workloads cannot be refunded once delivered.
- Domain Registrations and Renewals: Domain names registered or renewed through the Deployxa Registrar service are registered directly with upstream registry authorities and cannot be cancelled or refunded once ordered.
- Expired Promotional Credits: Promotional, hackathon, partner, or voucher credits have no cash value and cannot be redeemed for cash, transferred, or refunded.
- Suspensions for Abuse: Accounts or projects suspended or terminated due to violations of our Acceptable Use Policy (such as malware, phishing, cryptocurrency mining, or unauthorized proxy daemons) forfeit all unused prepaid fees and credits.
5. Refund processing and payout timeframes
Approved refunds are returned to the original payment method used for the purchase.
- Credit/Debit Cards: Usually reflected in your bank or card statement within 5 to 10 business days depending on your card issuer.
- Account Credits: Account credit adjustments are applied instantly to your workspace balance.
6. Billing support contact
For any billing inquiries, invoice clarifications, or refund requests, reach out directly to our dedicated billing team at [email protected] or open a support ticket from your dashboard. We respond within 24 hours on business days.
Questions about this document? Email [email protected].